Fiona has extensive client relationship manager experience across public and private sectors, particularly related to engineering, environmental disciplines, and the nuclear industry. She leads our Client Listening Programme, which consists of independent qualitative interviews to proactively listen to and understand how our clients feel about us and what we do well, what we can improve on, where future opportunities lie, and how we can grow our trusted partnerships. We then apply that feedback to improving our project processes and business objectives.
As a bid manager, Fiona has successfully led teams to deliver and win major multi-million-pound tenders and frameworks, using her broad skills in writing, editing, client analysis and engagement and understanding the wider external factors of a sector. Through her extensive knowledge, she has developed our strategy and offering to our clients in the logistics, distribution, and industrial sectors.
In her spare time, Fiona is a parent governor at her son’s primary school and enjoys permaculture gardening.