Strategic Planning & Implementation

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Empowering transformation together

Change is inevitable. Change is challenging. But thriving through it is a choice. That¡¯s why our comprehensive strategy, planning, implementation, and change management services are designed to help organizations not just survive, but flourish in the face of complex changes.

Our teams in water, energy, and infrastructure are dedicated to guiding you through the complexities of ever-evolving market conditions, workforce trends, and technological advancements. We drive continuous improvement by integrating organizational change management and Prosci? ADKAR? methodologies. Our use of business process improvement, Lean Six Sigma, and BPMN 2.0 streamlines operations and enhances efficiency. Sponsor coaching empowers leaders to champion change, remain agile, and competitive.

Our Strategic Planning & Implementation teams provide the tools and insights you need to achieve lasting success. Through strategic planning and effective change management, we can empower your organization to adapt seamlessly, grow sustainably, and remain resilient in a dynamic environment.

Strategic planning: Agile strategy, risk management, continuous innovation

Before an organization can reap the rewards of its business strategy, it must plan to keep the strategy flexible and actionable. This requires aligning change initiatives with strategic goals. We can help by leveraging specialist insights and best practices to identify opportunities, anticipate regulatory shifts, and mitigate risks. This proactive approach enhances decision-making and fosters a culture of continuous improvement and innovation by optimizing resources, streamlining operations, and achieving measurable results.

Business process improvement: Transforming processes and driving excellence

Improving procedures helps businesses drive change and maximize investments. Our business process improvement Â鶹´«Ã½ enhances current practices and develops clear implementation strategies. Using Lean Six Sigma and five-step DMAIC philosophy¡ªdefine, measure, analyze, improve, control¡ªwe streamline data management, refine performance metrics, and promote effective tracking for continuous improvement. The result? Dynamic adaptability.

Change management: Revitalizing organizations, achieving balanced transitions

As the utility industry evolves its business model, we excel at turning potential disruptions into opportunities for growth and success. We utilize the proven three-phase approach of the Prosci? ADKAR? model, which helps achieve immediate and long-term benefits of change implementations¡ªboth internally and externally. By working closely with you, we can collaboratively and effectively manage the change transition, fostering a positive and supportive culture, high employee engagement, and overall organizational success.
Our People

Chris Puccio, Principal

I truly enjoy guiding our clients to first refocus their expectations on business needs and then offer technology as a business-driven solution to help attain their objectives.

Tracy Jarrett, Associate, Manager

We help communities achieve their goals and create a great environment for residents to live and work, both now and into the future.

Jason Graham, Principal

My work is legacy work. It impacts communities and the environment for generations to come.

Junaid Rahman, Senior Manager

I¡¯m passionate about helping utilities and local government clients become more efficient, resilient, and adaptable¡ªwith tangible results.

Hani Alkhouli, Principal Consultant

Through my work, I help build bridges¡ªnot just physical ones, but bridges of opportunity and progress for all.

Chris Puccio

Principal

Tracy Jarrett

Associate, Manager

Jason Graham

Principal

Junaid Rahman

Senior Manager

Hani Alkhouli

Principal Consultant

We¡¯re better together

  • Become a client

    Partner with us today to change how tomorrow looks. You¡¯re exactly what¡¯s needed to help us make it happen in your community.

  • Design your career

    Work with passionate people who are experts in their field. Our teams love what they do and are driven by how their work makes an impact on the communities they serve.